Governing Law: England and Wales

Booking Policy

1. Appointments:
   • Online bookings require valid payment details
   • Same-day appointments subject to availability
   • Group bookings (4+ people) require 72-hour notice
2. Age Restrictions:
   • Minimum age 16 for all treatments
   • Under 18s require parental consent for certain services

Cancellation Policy

• 24-hour notice required for cancellations
• Late cancellations (less than 24 hours): 50% of treatment cost
• No-shows: Full treatment charge applied
• Package deals: Non-refundable once booked

Payment Terms

• All treatments must be paid for in advance or at time of service
• We accept: Visa, Mastercard, American Express, Apple Pay
• Gift cards valid for 12 months from purchase (non-refundable)

Health & Safety

1. Client Responsibilities:
   • Disclose all medical conditions and allergies
   • Arrive 15 minutes prior to appointment
   • Late arrivals may result in shortened treatments
2. Spa Regulations:
   • Right to refuse service for safety or legal reasons
   • No alcohol or drug consumption permitted before treatments
   • Appropriate conduct required at all times

Liability

• Maximum liability limited to cost of services booked
• Not responsible for personal belongings
• All treatments performed by fully qualified professionals

Complaints Procedure

Any concerns should be raised immediately with management. We aim to resolve all complaints within 14 working days.

Contact Information:
Sorbon Spa and Beauty Limited
[Your London Address]
Phone: [Your Number]
Email: info@sorbonspa.co.uk